FAQ - FREQUENTLY ASKED QUESTIONS
Of course it does. We can accept an order by phone or e-mail. In each of these cases, you should choose the form of payment "cash on delivery" or prepayment to the account.
The following information is required:
- name and surname of the addressee,
- exact address and zip code,
- phone number,
- product name and quantity,
- email address,
- invoice data, including VAT number, if the customer wishes invoice.
Please prepare this information before contacting our company or send us an order by email.
Up-to-date information on delivery terms is available on the DELIVERY AND PAYMENTS page
You can return the goods without giving a reason within 14 days from the date of delivery. The return form and all details can be found on the Returns / Complaints page.
In our store, parcels are sent from Monday to Friday from 7:00 to 14:00.
The courier has a telephone number, but is not obliged to call the addressee. The delivery time is selected by the courier.
Each package leaving our warehouse is insured. It is important that the damage report has to be written down by the courier. If the courier has already left, please contact the courier company. You have 7 days to write down the protocol.
Then, submit a case to us with a description of the lack/issue and photos of the packaging. Each time, after getting to know the details, we find a form of solving the problem that is convenient for the customer.
In each e-mail from our system, you will find the transfer details at the bottom. In the event of a payment error, you can make a regular transfer and our staff will combine the transfer with your order.